Satisfaction Survey Core Services

If you have accessed our Advocates from our Core Services in West Dunbartonshire or Argyll & Bute, and wish to leave feedback please complete the satisfaction form below and click submit.

Alternatively scroll to the end of the page to find different ways of completing the survey.

Core Services Satisfaction Survey 2023

Were you satisfied with our Service? We want to make sure that the Service is as good as it can be. We would like to know what you think, and we will try to learn from this and to make any necessary improvements. Information given will be treated as confidential and any comments that you may wish to make will remain anonymous. Thank you for taking time to help us with your feedback.

How did you hear about the Advocacy Service? Please tick all that are relevant

• Leaflet
• Poster
• Social Worker
• Word of Mouth
• Nurse
• Relative
• Friend
• Newspaper
• Other

Was your advocate easy to talk to?

• Always
• Sometimes
• Never

Did your advocate help you to get all the information that you needed?

• Always
• Sometimes
• Never

Did your advocate help you to feel confident?

• Always
• Sometimes
• Never

Did your advocate ensure that you were involved in all decisions?

• Always
• Sometimes
• Never

Was it easy to see your advocate?

• Always
• Sometimes
• Never

Did you work with your advocate by: please select all that are relevant

• Phone
• Email
• Video Call
• Face to face

Were you happy working with your advocate?

• Always
• Sometimes
• Never

Did your advocate treat you with respect?

• Always
• Sometimes
• Never

Were you happy with the results of working with your advocate?

• Always
• Sometimes
• Never

Did your advocate explain their job to you?

• Always
• Sometimes
• Never

Which of these best describes you?

• Person over 65
• Mental Health Service user
• Someone with a Learning Disability

Which age range do you fit into?

• 16-24
• 25-40
• 41-65
• over 65

Please let us know where you used the Advocacy Service

• Argyll & Bute Hospital
• Cowal & Bute
• Gartnavel Royal Hospital
• Helensburgh/SE Argyll
• Kintyre
• Mid Argyll
• Oban & Lorn
• Queen Elizabeth University Hospital
• Vale of Leven Hospital
• West Dunbartonshire
• Other area

If you selected Other area please tell us below

If you would like to leave a comment please do so below

Submit

Our survey can also be completed by:

• downloading the form to your computer (it may not work on mobile devices), completing and saving or printing it as a pdf file and sending via email to admin.argyll@laas.org.uk , or
• by printing and posting it direct to us at:

LAAS
Comraich Centre
Blarbuie Road
Lochgilphead
Argyll
PA31 8LD

Download Client Satisfaction Survey

We also have an Easy Read version of our questionnaire.

If you would prefer a paper copy please email admin.argyll@laas.org.uk or call 01546 606056 and one will be sent to you.

Thank you for taking the time to complete this form, your views are important to us to ensure that we continue to provide an excellent service to our clients.